Shipping policy
Shipping Policy
Thank you for shopping with SkinKlaiir. Here’s everything you need to know about how and when your order will arrive.
Free shipping on every order
We offer free shipping on all orders, with no minimum spend.
Order processing
Orders are processed within 3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. You’ll receive a confirmation email when your order is placed and another with tracking information once it ships.
Delivery times
- United States: Orders typically arrive within 5–8 business days of purchase. That’s up to 3 business days for processing plus up to 5 business days for delivery.
- International: Orders typically arrive within 5-8 business days of purchase, depending on the destination country and customs.
Business days are Monday to Friday. Weekends and public holidays aren’t counted.
During busy periods such as Black Friday, the holidays and sales events, deliveries may take a few extra days. We appreciate your patience.
Tracking your order
When your order ships, you’ll receive an email with a tracking number. Tracking can take 24–48 hours to update after you receive it. If you have questions about your tracking, email us.
International orders: customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the customer’s responsibility and are not included in the order price. Customs processing can sometimes delay delivery beyond our estimated times, and those delays are outside our control.
Incorrect addresses
Please double-check your shipping address at checkout. We aren’t responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice a mistake, email us within 12 hours of placing your order and we’ll do our best to correct it before it ships.
Lost, stolen or delayed packages
If your tracking shows “delivered” but you haven’t received your package, please check with neighbors and your local post office first, as packages sometimes turn up within a day or two. If your order hasn’t arrived within 30 days of shipping, contact us and we’ll work with you to resolve it.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, email us within 7 days of delivery with your order number and a photo, and we’ll make it right with a replacement or refund.
Questions?
Email us at skinklaiir@gmail.com. We reply within 24–48 hours, Monday to Friday.